Frequently Asked Questions

Welcome to the Ouruv Frequent Asked Questions (FAQs) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 7 to 10 business days (Monday to Friday).
  • Estimated delivery time: 8 to 13 business days.

For more details, please refer to our Shipping Policy

Question #2: Do you offer free shipping?

Answer: Yes, we offer free standard shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy

Question #3: Where is the Nuvar located?

Answer: Nuvar is a United Kingdom based store brand. We proudly offer a curated selection of high-quality products, with shipping available exclusively within the United Kingdom.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 14 days. For more information, see our Return Policy

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 10 business days, depending on your bank or payment provider. See our Refund Policy for more details. 

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 14-day warranty on all purchases. For more information, please refer to our Return Policy

Question #9: Do you ship internationally?

Answer: No, we currently ship exclusively within the United Kingdom.

Question #10: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #11: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #12: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy

Question #13: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

Question #14: What forms of payment are accepted?

Answer: We proudly support a variety of payment options to suit your needs:

  • Credit and Debit Cards: American Express, Diners Club, Discover, Maestro, Mastercard, UnionPay, Visa

  • Digital Wallets: Apple Pay, Google Pay

All payments are processed in British Pounds Sterling (GBP).

Question #15: How can I contact customer support?

Answer: 

Questions?

Business name: Ouruv

Address: The Print Rooms, 164-180 Union St, London, Greater London, SE1 0LH, United Kingdom

E-Mail: support@ouruv.com

Contact Form: https://ouruv.com/pages/contact

Phone: +447418311452

Customer service: Monday to Friday between 9:00 am to 5:00 pm (GMT)

We aim to respond to your queries quickly and efficiently, usually within 24 hours.